UIT Alert: TSM Back Service Disruption

    Current Status

    ResolvedResolved - TSM Backup Service Disruption

    Affected Services

    • Backup Service

    Event Updates

    UnavailableTSM Backup Service Disruption
    July 21, 2016 , 9:30 AM
    Some TSM backups scheduled overnight did not complete. Attempts to run the service manually were unsuccessful.
    UnavailableUpdate - TSM Backup Service Disruption
    July 21, 2016 , 11:00 AM
    Vendor support is onsite working with TSM administrators to repair the service. At this time no ETR has been determined.
    UnavailableUpdate # 2 - TSM Backup Service Disruption
    July 21, 2016 , 12:00 PM
    TSM customers with scheduled backup processes using uhbackup are unable to use the service. TSM customers using uhbackup2 and esbackup [are not affected] by this service disruption. A service ticket has been opened with the Tivoli Storage Management vendor. Their investigation is underway. Administrators are unable to establish an exact time when the service will be restored. Expectations are that the repair will be completed today.
    UnavailableUpdate # 3 - TSM Backup Service Disruption
    July 21, 2016 , 4:00 PM

    Additionally some colleges and Enterprise Systems server backups are not affected by this disruption. Vendor support discovered a hardware issue and are arranging the replacement. University TSM administrators expect the service to be restored by 12:00 AM.

    DisruptedUpdate # 4 - TSM Backup Service Disruption
    July 22, 2016 , 6:07 AM

    TSM backup services are available to most customers at a reduced speed. Some special case customers remain without service.

    The estimated time to repair is this afternoon.

    ResolvedResolved - TSM Backup Service Disruption
    July 22, 2016 , 3:14 PM
    TSM services have returned to normal operations.
    UnavailableUpdate # 5 - TSM Backup Service Disruption
    July 22, 2016 , 5:02 PM

    This outage only affects desktops, some colleges and HPC backups (uhbackup). Enterprise systems are not affected.

    IBM discovered additional failed  hardware and has advised that it should be replaced promptly. TSM service (uhbackup) will be down briefly for this repair. Service is expected to resume in 15 - 30 mins.

    ResolvedResolved - TSM Backup Service Disruption
    July 22, 2016 , 5:50 PM
    TSM services have returned to normal operations.