Current Status
Resolved - TSM Backup Service Disruption
Affected Services
Event Updates
TSM Backup Service DisruptionJuly 21, 2016
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9:30 AMSome TSM backups scheduled overnight did not complete. Attempts to run the service manually were unsuccessful.Update - TSM Backup Service DisruptionJuly 21, 2016
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11:00 AMVendor support is onsite working with TSM administrators to repair the service. At this time no ETR has been determined.Update # 2 - TSM Backup Service DisruptionJuly 21, 2016
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12:00 PMTSM customers with scheduled backup processes using uhbackup are unable to use the service. TSM customers using uhbackup2 and esbackup [are not affected] by this service disruption. A service ticket has been opened with the Tivoli Storage Management vendor. Their investigation is underway. Administrators are unable to establish an exact time when the service will be restored. Expectations are that the repair will be completed today.Update # 3 - TSM Backup Service DisruptionJuly 21, 2016
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4:00 PMAdditionally some colleges and Enterprise Systems server backups are not affected by this disruption. Vendor support discovered a hardware issue and are arranging the replacement. University TSM administrators expect the service to be restored by 12:00 AM.
Update # 4 - TSM Backup Service DisruptionJuly 22, 2016
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6:07 AMTSM backup services are available to most customers at a reduced speed. Some special case customers remain without service.
The estimated time to repair is this afternoon.
Resolved - TSM Backup Service DisruptionJuly 22, 2016
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3:14 PMTSM services have returned to normal operations.Update # 5 - TSM Backup Service DisruptionJuly 22, 2016
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5:02 PMThis outage only affects desktops, some colleges and HPC backups (uhbackup). Enterprise systems are not affected.
IBM discovered additional failed hardware and has advised that it should be replaced promptly. TSM service (uhbackup) will be down briefly for this repair. Service is expected to resume in 15 - 30 mins.
Resolved - TSM Backup Service DisruptionJuly 22, 2016
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5:50 PMTSM services have returned to normal operations.